Service concept: S M I L E
Specialization, Merry, Innovational, Loyal, Effective

Basic standard:
Exact、Immediate、Smiling

Value Added service:

1. Worldwide assistance hot line service. VIP client can share AXA assistance network all over the world, it ensures your employees get help in time when they are in trouble.
2. Special consultant service: we will provide a special consultant for you to reply your queries on employee benefit, financial management, as well as afford service if we can.
3. Documents in English version: we will provide you the standard documents in English when applied.
4. Client communication: We will call a regular communication meeting across our clients, to bring you the opportunity on information sharing and business negotiation among various industries.

Claim

1. Regular claim analysis report


2. Effective method on risk management
3. General consultant of claim affairs
4. Auto-pay processing for completed health claim

1. Policy change:
2. Insured change:
3. Periodic settlement

1. Policy administration: complete the case in three working days after we received the entire application form and other documents from you.
2. Claim: To complete the validation on normal case within 7 to 10 working days by your comprehensive claim material. Afterward, claim amount will be either automatically paid to customer's personal bank account or withdrawn by you at company cashier. For abnormal cases, we will inform you to submit the further information, and report the status every 15 days till its completion. Generally, the maximum turn around time for a certain claim case would no longer than 60 days

Customer service hot line:

Customer service hot line for the whole country:4006-70-5566.
If you have any other queries, please call 86-21-58792288, you can ask for help from group insurance department of AXA-Minmetals.