Generally, the claims application will be classified into 2 types, life claim and health claim.

1、Application Notice of Life claim：

• the Insured or the Beneficiary must inform the Company a claim within 5 days since the occurrence of the insured event.


• Death claims application should be requested by specified beneficiary. If no beneficiary specified, the claims should be requested by heritor

（2） Application Material

For death claim

• Insurance agreement or certification of insurance;
• Fulfilled claims application form;
• Certificate of residence and identification of the beneficiary;
• Death Certificate issued by the Public Safety Office or by a medical institution recognized by the Company;
• The certificate of writing off the registered permanent residence of the Insured;
• Certification of accident if applicable;
• All certificates and documents related to the affirmation and the reason of the claim.

For accidental disability claims and burned claims

• Insurance agreement or certification of insurance;
• Fulfilled claims application form
• Certificate of residence and identification of insured;
• Disability Certificate establishing the degree of Disability or Burns issued by a medical practitioner or institution recognized by the Company;
• Certification of burn degree;
• In case of proxy, a certificate of proxy and the proxy’s proof of identity;
• Certification of accident if applicable;
• All certificates and documents related to the affirmation of the nature and the reason of the claim.

2、Application notice for health claim

（1） Application manner:

• We suggest the employee can submit the claim application to liaison officer of policy holder, our account manager will visit and collect the requisition regularly;
• Insured can also submit the claim application to customer service center of the company directly

Certificate of Insurance.

• Fulfilled claim application form
• Certificate of residence and identification of insured
• The physician’s report, medical report, summary of discharge, receipt of the out-patient/in-patient medical expenses provided by the Hospital.
• In case of proxy, a certificate of proxy and the proxy’s proof of identity
• All certificates and documents related to the affirmation of the nature and the reason of the claim.